This is a starter template. It is not legal advice. Please have a qualified professional review it before relying on it for your business.
At Skytech Services & Solutions, we want you to be satisfied with every project. Because our work is service-based and customized to each client, this Refund Policy explains when refunds apply and how to request one.
1. Nature of Our Services
Our services (web development, design, marketing, content creation, and custom digital solutions) are delivered digitally and tailored to your requirements. Once work has begun, time and resources are committed to your project.
2. Refund Eligibility
- Before work begins: if you cancel before we start your project, any advance payment is refunded in full.
- During the project: if the project is cancelled by mutual agreement, you will be refunded for work not yet performed, less any costs already incurred.
- Non-delivery: if we fail to deliver the agreed scope without a reasonable resolution, you are entitled to a refund for the undelivered portion.
- Completed and approved work: projects that have been delivered and approved are generally not eligible for refunds, since the service has been fully rendered.
3. How to Request a Refund
Email us at support@skytechservicessolutions.online with your name, project details, and the reason for your request. We review every request individually and respond within [Insert number] business days.
4. Refund Method and Timing
Approved refunds are issued to the original payment method where possible. Processing times depend on your bank or payment provider and may take [Insert number] business days.
5. Non-Refundable Items
- Third-party costs paid on your behalf (domain registration, hosting, premium plugins, stock assets, advertising spend).
- Work already completed and approved at project milestones.
6. Disputes
We always aim to resolve issues fairly. If you are unhappy with any aspect of our work, please contact us first so we can make it right before requesting a refund.
Last updated: [Insert date].